I am not receiving emails. What should I do?

If you are experiencing problems receiving emails from us, the first thing to do is to check your spam folder and junk mail.

We also advise that you ensure our email address has not been blacklisted.

If the email does not arrive in 10 minutes, try requesting one again. If this is still unsuccessful, please contact our technical support .

Please note that it is advisable to use an address registered to a reliable email provider when creating an account on our website.

We suggest using a Gmail account.